Last Updated: March 5, 2026

At Karen L Lorenzo, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information of our clients, customers, and website visitors. By using our services or website, you agree to the terms outlined below.

Refund Policy

After the purchase of services from Karen L Lorenzo is completed, no refunds will be provided unless otherwise stated in a written service agreement.

All payments must follow the agreed-upon payment schedule.

Service Access Policy

Customers may retain access to service-related content, materials, or communication channels based on the service package purchased.

Access to support or communication platforms may be discontinued upon completion of the agreed services.

Payment Policy

If customers are enrolled in installment or payment plans, all scheduled payments must be completed regardless of service usage or participation.

Failure to complete required payments may result in restricted or suspended access to services.

Declined Payment Policy

Customers are responsible for maintaining payment methods in good standing.

In the event of a declined payment, customers will have up to five (5) business days to resolve the issue. Failure to do so may result in temporary or permanent service restriction.

Booking and Cancellation Policy

Customers must provide at least one (1) business day notice to cancel or reschedule appointments or service sessions.

Emergency requests will be reviewed on a case-by-case basis.

If a scheduled appointment is missed without prior notice, rescheduling opportunities may be limited.

Hours of Operation

Karen L Lorenzo operates during standard business communication hours.

All customer messages and inquiries will be responded to within one (1) business day during operating hours.

What Information Do We Collect?

We collect personal information when customers register, submit forms, place orders, contact us, or use our services.

Information collected may include:

Full Name
Email Address
Phone Number
Billing Information
Account Details
Service-related details

Users may visit the website anonymously if they choose not to provide personal information.

Like many websites, we may also collect non-personal information such as IP addresses, browser types, device information, and pages visited to improve website functionality and services.

How Do We Use Your Information?

Information collected may be used to:

Fulfill orders and provide services
Manage customer accounts
Provide customer support
Send important service updates and notifications
Improve website performance and user experience
Analyze usage trends and enhance services

We do not sell personal information to third parties.

Do We Use Cookies?

Yes. Cookies may be used to enhance user experience and analyze website traffic. You may disable cookies through your browser settings; however, certain features of the website may not function properly if cookies are disabled.

How Do We Protect Visitor Information?

We implement industry-standard security measures to protect personal information from unauthorized access, disclosure, or alteration.

Sensitive information may be transmitted using Secure Socket Layer (SSL) technology or similar security protocols.

Access to personal data is limited to authorized individuals who are required to maintain confidentiality.

Do We Disclose Information to Outside Parties?

We do not sell or trade personally identifiable information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with:

Subcontractors providing operational support (such as customer service or payment processing)

Legal authorities when required by law

All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opt-Out, Remove, or Modify Information

Customers may request to update, correct, or delete their personal information by contacting us directly.

Users may opt out of receiving marketing communications at any time.

If SMS messaging is enabled, users may reply STOP to unsubscribe from text messages.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

Policy Changes

If changes are made to this Privacy Policy, updates will be posted on this page. Changes apply only to information collected after the date of the update.

Online Policy Only

This Privacy Policy applies only to information collected through our website and online communication channels and does not apply to offline data collection.

SMS Opt-In Details

If SMS communication is offered, consent is obtained through explicit opt-in methods.

Users must actively agree to receive SMS messages. The opt-in checkbox will not be pre-selected or mandatory.

Message frequency may vary. Message and data rates may apply. Users may reply HELP for assistance or STOP to unsubscribe at any time.

Double opt-in verification may be used where applicable.

Contact Information

Karen L Lorenzo
📍 PO Box 4406, Arcata, California
📞 +1 707-267-2959
Email: [email protected]

If you have any questions regarding this Privacy Policy, please contact us using the information above.